Information

Our retail prices are extremely competitive because we have eliminated the usual high street costs and overheads. The rug that you buy will be delivered direct to your home from the factory in Belgium, and our prices include FREE delivery to all UK mainland addresses. Delivery is normally within 10/14 days. We do not charge for VAT.

Terms and Conditions:
Majestic Rugs Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@majestic-rugs.co.uk .

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Making a purchase could not be easier. Just browse our online catalogue, and select any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

We accept the following credit cards as payment – Mastercard, American Express, Switch, Solo, Visa, and Visa Electron. We also accept payment through PayPal.

Rug Prices: All of our rug prices include free delivery to all UK mainland addresses. We do not charge for VAT

Rug Images: Every effort is made to accurately reflect the correct colour image of each rug on our website. Colour differences may vary slightly and this is understandably caused by various contrast or brightness settings on computer screens. If you would like us to email a larger image of any rugs, just email or call and we’ll send them to you.

Faults: All rugs are thoroughly inspected before leaving the factory, but if any rug is found to be faulty then you must notify us in detail within 48 hours of delivery. We shall arrange collection from your home address but we ask you to ensure that the rug is prepared for collection in the original packaging and original condition. The rug will be re-inspected to confirm the notified fault and a full refund will be processed within 7 days of return.

Cancellations: Please contact us immediately should you decide to cancel your order. We in turn will cancel your order with the factory or intercept delivery to your home. Please do not accept delivery of any order cancelled with this office. Payment of cancelled orders will be refunded in full.

Returns Policy: You have 7 working days from receipt of goods in which to notify us if you wish to return your rug order. You must notify our office by email, phone or fax of your intention to return your order (contact details are shown on our website). The rug must be carefully and securely wrapped in the original wrapping to await collection by our transport company. You will be charged for the full return cost of the rug, and you will be credited when the item is received in our depot in perfect resaleable condition. All rugs under 200cm width are charged at £29, and all rugs 200cm width and over are charged at £49 return.

Privacy and Confidentiality: All customer order details are regarded as strictly confidential and receive lawful protection in accordance with the current Data Protection Act.

Majestic Rugs Ltd do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option.

Contact: You can contact us by email info@majestic-rugs.co.uk
or by telephone on 01959 522299.
Our contact address is 14b, Hillydeal Road, Otford, Sevenoaks, Kent TN14 5RU
Should you experience any problems with our website, please contact webmaster@majestic-rugs.co.uk